Refund policy

In-Person Meeting (Preferred but Not Required)

Whenever possible, we love meeting our customers in person. This gives us a chance to walk you through the timber options, finishes, and design details so you know exactly what to expect before placing an order.

Quotation & deposit payment

Once you have decided on a design, we will email you a detailed quotation.
The quotation includes:

• A full description of your custom furniture piece

• Dimensions, finishes, and agreed design features

• Estimated completion timeframe

• Our bank details for the deposit payment

Your order is confirmed once the deposit has been paid.

Cooling-Off Period

You may cancel your order within 14 days (2 weeks) from the date your deposit is made.
If cancelled during this period, you will receive a full refund of your deposit.

Refunds

If you cancel your order after 4 weeks from the date your deposit is made, you will receive a 50% refund of your deposit. This covers time spent in communication, design preparation, scheduling your build, and holding materials for your project.

If you cancel your order after we have started building your furniture (this is typically the waiting period minus four weeks), your deposit will not be refunded.

At this stage, labour, materials, and workshop time have already been invested into your piece.

Design Sign-Off

We only commence building once you have approved your final 3D sketch. Your approval confirms all design details (dimensions, finishes, style, features) and allows us to begin crafting.

Changes After Sign-Off

If you need to make design changes after final approval, additional costs may apply depending on materials already purchased or work already completed.

Communication

We will keep you updated throughout the process and notify you once your piece is ready for delivery or pickup. Free delivery applies within the greater Brisbane area unless otherwise noted.